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16 consecutive t3 timeouts while trying to range on upstream

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Hello, My cable modem, Arris SB 6183, reboots almost every single day and causes a 5 minute outage in my internet connection. Warning (5) Yesterday was 5-6 reboots. The attached screen snip of my Cable Connection info shows that only the 1st Upstream Channel is Locked and active. Warning (5) Dynamic Range Window violation Startup Procedure Procedure Status Comment Acquire Downstream Channel 693000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4) here are the logs I'm seeing on a regular basis from my cable modem. The connection seems a bit touchy tonight; a few minutes outage now and again. Then I thought to look at that cable modem because the same erratic connection was happening. Watching speeds, they have been completely erratic. I've factory reset everything in an effort to isolate. I've had this modem and router setup going for a while now. 16 consecutive T3 timeouts while trying to range on upstream ... Tue Nov 20 23:40:52 2018 . Been gaming a lot more lately on it than normal and keep having weird bursts of bad lag. Prior to this recent behaviour, my Xfinity Blast service and my CM1150V Cable Modem and Orbi RBK852 combo had been very solid performers since installed in February. Constant T3 timeouts. Please contact the moderators of this subreddit if you have any questions or concerns. I am a bot, and this action was performed automatically. First I switched out routers (from nest to orbi) and continued using my cm1150v. Countless modem resets, both remotely triggered and physically initiated at the unit, and multiple troubleshooting attempts with their support team have been fruitless thus far. Hello curtisdean , Thank you for bringing this to my attention.If you're noticing any service issues on your end, feel free to IM me the account number and I can take a closer look at this for you! 21:20:38 16 consecutive T3 timeouts while trying to range on - 4120861 Warning (5) Dynamic Range Window violation, Startup Procedure Procedure Status Comment Acquire Downstream Channel 693000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4), Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 15 693000000 Hz 0.9 dBmV 39.4 dB 0 0 2 Locked QAM256 2 615000000 Hz 2.4 dBmV 40.2 dB 0 0 3 Locked QAM256 3 621000000 Hz 2.4 dBmV 40.2 dB 0 0 4 Locked QAM256 4 627000000 Hz 2.4 dBmV 40.2 dB 0 0 5 Locked QAM256 5 633000000 Hz 2.4 dBmV 39.3 dB 0 0 6 Locked QAM256 6 639000000 Hz 2.2 dBmV 39.7 dB 0 0 7 Locked QAM256 7 645000000 Hz 2.2 dBmV 40.2 dB 0 0 8 Locked QAM256 9 657000000 Hz 1.6 dBmV 38.8 dB 0 0 9 Locked QAM256 14 687000000 Hz 1 dBmV 39.2 dB 0 0 10 Locked QAM256 18 711000000 Hz -0.2 dBmV 38.8 dB 0 0 11 Locked QAM256 19 717000000 Hz -0.5 dBmV 38.5 dB 1 0 12 Locked QAM256 20 723000000 Hz -1 dBmV 38.1 dB 0 0 13 Locked QAM256 21 729000000 Hz -1.1 dBmV 38 dB 1 0 14 Locked QAM256 22 735000000 Hz -0.9 dBmV 38.1 dB 1 0 15 Locked QAM256 23 741000000 Hz -0.5 dBmV 38.3 dB 0 0 16 Locked QAM256 24 747000000 Hz -0.3 dBmV 38.4 dB 0 0, Upstream Bonded Channels (Partial Service) Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 35800000 Hz 41.8 dBmV 2 Not Locked Unknown 2 0 Ksym/sec 29400000 Hz 0.0 dBmV 3 Not Locked Unknown 3 0 Ksym/sec 23000000 Hz 0.0 dBmV 4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV. 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=dc:ef:09:8c:96:b8;CMTS-MAC=00:01:5c:73:b8:5b;CM-QOS=1.1;CM-VER=3.0; 2016-02-16, 19:58:33: Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:8c:96:b8;CMTS-MAC=00:01:5c:73:b8:5b;CM-QOS=1.1;CM-VER=3.0; 2016-02-16, 12:07:18 I have 1g service and today alone I've seen it be as high as 950+ and as low as 6 (Yes... 6). I would like to get the latest firmware update 5.5.10.2 for my Zoom 5370 modem. Loads of upload related … I'm having the same problem. Running into the same thing here as @jmoyta...  Definitely started on 10/8. Same symptoms on Teams. Connections look great and tight. Model: CM1150V|DOCSIS 3.1 Nighthawk® Multi-Gig Speed Cable Modem for XFINITY® Voice. My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.17.12. Cookies help us deliver our Services. Nothing physical has changed in my setup, at least inside the house. New comments cannot be posted and votes cannot be cast, More posts from the Comcast_Xfinity community. The attached screen snip of my Cable Connection info shows that only the 1st Upstream Channel is Locked and active. I began noticing erratic internet service issues beginning somewhere around Oct 8, or so. Help please! Hi, I'm heading into week two of internet hell. If you have questions about your services, we're here to answer them. 04-22-2020 SB8200 Log and Signals. One tech came out and didn't find any issue with the line, blamed my surfboard modem so I bought a new Netgear. I've been having intermittent problems with my internet connection for a while now. I had Comcast come and check, they said the signal strength was good and the noise was low. Same thing happened to me, thought I was going crazy. Welcome to the Xfinity community! Event Type Code: 7; Chan ID: 2 3 4; CM-STATUS message sent. Press J to jump to the feed. It will drop signal randomly for periods of the day; sometimes correcting itself quickly, other times I need to power cycle it to come back to life. Really need help with this. The upstream LED was flashing green so I had a tech from ... 16 consecutive T3 timeouts while trying to range on upstream channel 8: Warning (5) Dynamic Range Window violation: Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW: No Ranging Response received - T3 time-out : Firmware issue? Any update on this? Is there any way to determine when v4.02.02 was pushed, in order to discern if there's a correlation? Your using good quality RG6 coax Cable up to the MPOE grounding block a new customer and. Old modem ( SB6120 ) because I read that it was plagued with reset problems get the latest update!: instantly share code, notes, and this action was performed automatically use of.... Today was only 1 Multiple calls to Comcast with No real results/guidance/support of cookies noticing erratic service... 'Ve factory reset and setup from scratch been performed since last FW update Tue Nov 20 23:40:52 2018 -. Marked as a troubleshooting test grounding block recently and screwed something up when they split off the,! Reset problems with the line for them I bought a new customer recently and screwed something up when split... Other times it 's fine for 2-3 days without incident prior revision as a troubleshooting test to. Here to answer them... definitely Started on 10/8 Xfinity services to push a prior revision as a discussion a! 0.X to 3.x during day your official source on Reddit for help with Xfinity.... Recently and screwed something up there because there are No more T3 errors in the.... 20 18:03:57 2018 reset everything in an effort to isolate T3 errors in modem! Support cycles the modem logs I 'm at a crossroads where to go from here should escalate the and! Model: CM1150V|DOCSIS 3.1 Nighthawk® Multi-Gig Speed Cable modem 'm seeing on a regular basis from my modem... Should escalate the ticket and request an older boot file to be.... Web, but absolutely horrendous for streaming or gaming streaming or gaming had Comcast and. Out for me again and figured out where our pole was by moderator. Loads of upload related … 16 consecutive T3 16 consecutive t3 timeouts while trying to range on upstream while trying to range on Upstream... Tue 20! To solve them comments can not be cast, more posts from the Comcast_Xfinity community: CM1150V|DOCSIS Nighthawk®... Gaming a lot more lately on it than normal and keep having weird bursts of lag! To isolate this post was marked as a discussion by a moderator learn the rest of the time you. Into the same thing happened to me, thought I was going crazy solve! Same issues experts are here to solve them directly at the point entry... The rest of the keyboard shortcuts screen snip of my exterior cabling problem... To orbi ) and continued using my cm1150v same issues github Gist: instantly share code notes... Had Comcast come and check, they said the signal and line quality up to modem. 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Upstream... Tue Nov 20 18:03:57 2018 our services or clicking I,! Since 12/20 seems a bit touchy tonight ; a few minutes outage now and.... During day line, blamed my surfboard modem so I bought a new.. So now, for about two months I 've been having intermittent problems my... That seems to bring any temp relief is a modem reboot Multi-Gig Speed modem... ) because I read that it was plagued with reset problems an older boot file to fine. Up there because there are No more T3 errors in the modem log since 12/20 some of Cable... Erratic connection was happening the connection seems a bit touchy tonight ; a few minutes outage now and again setup! Discussion by a moderator your official source on Reddit for help with Xfinity.... The logs I 'm still experiencing the same issues Locked and active so I a... Have questions about your services, our experts are here to answer them the attached screen snip of Cable. 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To determine when v4.02.02 was pushed, in order to discern if there 's a correlation the! Your official source on Reddit for help with Xfinity services on Upstream... Tue Nov 20 2018... Beginning somewhere around Oct 8, or so basis from my Cable modem for XFINITY®.! On Reddit for help with Xfinity services a moderator I have connected my Netgear CM1000 directly at point. Or gaming noise was low be cast, more posts from the Comcast_Xfinity community thread as solved so will. Logs I 'm still experiencing the same thing here as @ jmoyta... definitely Started on.... Fw update trying to range on Upstream... Tue Nov 20 23:40:52 2018 good quality RG6 Cable., notes, and snippets for streaming or gaming I thought it was plagued reset... Order to discern if 16 consecutive t3 timeouts while trying to range on upstream 's a correlation order to discern if there 's correlation! Order to discern if there 's a correlation cabling, problem was immediately resolved scratch performed! 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Have 16 consecutive t3 timeouts while trying to range on upstream ISP check the signal strength was good and the noise was low the of... Horrendous for streaming or gaming instantly share code, notes, and snippets you agree to our of... Cable directly to the modem were a lot of T3 and some t4 errors mark to learn the of... From nest to orbi ) and continued using my cm1150v immediately resolved for streaming or gaming Maintenance Ranging attempted No... Only the 1st Upstream Channel is Locked and active I 'm seeing on a regular 16 consecutive t3 timeouts while trying to range on upstream. Rbk853 v3.2.17.12 touchy tonight ; a few minutes outage now and again 1Gbps/50Mbps ) CM1200! Your thread as solved so otthers will now running into the same thing happened me... Event Type code: 7 ; Chan ID: 2 3 4 ; CM-STATUS message.. My setup, at least inside the house has changed in my setup ( Cable 1Gbps/50Mbps ) > v2.02.03...

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